Dealing With Difficult People At Party

Posted on May 6th, 2019 by Deb Bixler

Something to include in your party plan meeting training is dealing with difficult people at an event.

Even though your events are by invitation, there will still be the occasion where you will need to deal with someone who tries to interrupt your presentation, monopolize your time with a series of unnecessary questions or even make your presentation difficult with rude comments.

The party loudmouth or interrupter is difficult because they are looking for attention, bored or uncomfortable.
Dealing With Difficult People
There are several ways to deal with difficult customers but the first one is to make sure your party is FUN so that boredom does not set in and create a difficult customer!

Dealing With Difficult People At Party

One of the techniques to use when dealing with difficult people at your party is to “Spotlight” them or even better yet to make them your sidekick!

Acknowledge them by asking if they have any specific questions and indicate that you will not continue with the presentation until all of their questions are answered. In most cases, the customers that are interested will step in and keep the difficult customer under control.

One of my favorite ways to control the loud mouth in the room is to make them your side kick. Say things like, “Isn’t that right, Mary?” or “What do you think of that, Lisa?” to bring them into the presentation. Sometimes that little attention is all it will take for them to become your top supporter rather than detractor!

Rally The Interested Customers

If you have a particularly difficult customer who will not cooperate with your presentation, then you can address the problem by saying things such as “The rest of the group is interested in this information.”

When you indicate that the majority of the group is attentive, that can get the rest of the group to focus on the problem customer and get her to either be quiet. As long as your presentation and products spark interest in the majority of the clients, then you can use the interested customers to quiet the problem one.

The Wise Guy Is Your Party Side Kick!

Many home party detractors feel that you are giving misinformation on products and they feel that they know more than you do. This is where a well-prepared presentation comes in very handy. When you know your products inside and out that alone may quiet detractors. Some people just need documentation to be placated so if your company provides use and care guidelines make sure you have them handy.

Perfect Your Home Party Show Presentation

A little attention can sometimes solve your problem when dealing with a difficult person.

Not every presentation is going to go smoothly. A party plan business puts you in direct contact with customers at every event. When you learn how to deal with difficult customers your show presentation will run smoothly.

Read more articles on perfecting your party plan presentation at the CashFlowShow website.

About the Author

Deb Bixler is the 2011 DSWA Speaker Of The Year and the DSWA party plan adviser.

Visit her party plan training center for real action steps to grow your business: www.CreateACashFlowShow.com or learn more about hiring Deb as a speaker for your group at: DebBixler.com

717-751-2793