Coaching Script For Processing Emotions
Posted on April 26th, 2014 by Grace Keohohou
The direct selling profession is, by nature, driven by emotion. We hear words like passion, fire, burn, desire, dreams, enthusiasm, and excitement.
What we don’t often talk about are the negative emotions that can surface in the course of a month, week, or day.
We often have had clients describe these emotions: fear, hurt, disappointed, angry, frustrated, and sad.
Sometimes Coaches Dismiss Emotions
Sometimes coaches dismiss these emotions, telling their downline team members not to “feel” that way, to get a better attitude, to “fake it, till you make it.”
As a coach, there is a better way to work with our clients (team members). We don’t have to fix every feeling.
- Listen to the emotion without judgment.
- Reflect the emotion back to her/him.
- Ask what she wants.
- What does she really want?
- How will those feelings get her what she wants?
DSWA Sample Coaching Script
A good question to ask is “How is that feeling of [anger, fear, etc.] serving you?’
Follow this type of script when dealing with emotions:
- If it isn’t serving.... Are you ready to release it?
- What thoughts will you commit to replace it?
The conversation may go like this:
- “She makes me so mad. I am so frustrated.”
- “I hear your frustration. What do you want?”
- “ I want her to stop being such a jerk.”
- “I hear that but you know you can’t change her.” What do you want?”
- “I don’t want to have to deal with her.”
- “That certainly is a choice, Is that what you want? What would that look like?”
- “Well I have to deal with her, so that wouldn’t work.”
- “So what do you want?
Embrace the silence and wait….
- “I guess I don’t want to feel this way.”
- “What do you want?”
- “I want to move forward.”
- “How will that feel?”
- “What do you need to do to move forward?”
The above is just a simple coaching script that will allow a downline team member process their emotions. To learn more about becoming an effective coach attend one of the upcoming Coach Excellence programs!